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Frequently Asked Questions
Who's behind Momentum Tickets?
Momentum Tickets, a division of our parent company Momentum Entertainment, is run
by a group of professionals who are experienced in the business world and love to
go to live events. Most of us have known each other for years and we created this
company mainly for two reasons: to work in an industry we love and to make sure
that the ticket buying process is hassle-free!
How do I know my tickets are 100% authentic?
We guarantee you're buying authentic tickets because we only purchase our tickets
directly from teams, venues, or other authorized brokers and websites.
Do you offer a 100% buyer guarantee?
Yes. If we can't deliver, you aren't charged.
Is it safe to use my credit card on your website?
Yes. We do not store your credit card information ourselves; it is only used for
order processing.
Is my information safe on your website?
Yes. We do not sell nor distribute your information to anyone.
If I buy two tickets, how do I know my seats will be together?
Seats will always be side by side. If there are gaps between the numbers this has
to do with venue seating arrangements.
What if my tickets are lost or stolen?
It is your responsibility to keep your tickets in a safe place. Tickets are used
for one-time events, and therefore are not replaceable.
How do you ship your tickets? Who do you use?
We use FedEx for all of our shipping. They are the fastest and most reliable company,
and our shipping rates are significantly lower than what most companies charge.
What is an e-transfer? How does this work?
In some cases, we are able to send you an electronic version of your tickets so
that you may receive them immediately and print them out at your convenience. This
is quite effective because it saves on shipping costs and allows you to purchase
tickets until just hours before an event!
The name on the ticket is different from mine. Is my ticket still valid?
Yes, we guarantee 100% authenticity for all transactions (see the first FAQ question).
How are ticket prices determined?
Entirely by market value, which is different than the face value you see printed
on your tickets. If 40,000 people want to attend an event, but there are only 20,000
available seats, there's a pretty good chance the real market value is much higher
than the initial face value. As in any business industry, market value is what determines
everything.
When will I receive my tickets?
Generally, you'll receive your tickets long before your event, unless the event
is coming up quite soon. We offer overnight, 2 day and 3-5 business day delivery,
with immediate electronic transfer options available with some tickets. We guarantee
that you will receive your tickets in time for your show, or a full refund will
be issued.
Is it possible to have my tickets shipped to a different address?
In most cases, we are able to accommodate special shipping requests.
What benefits are there to becoming a registered user on your website?
Registered users will receive a 10% discount on every 10th purchase, regardless
of the purchase price, and will be entered in prize drawings.
Will the tickets I've ordered remain available?
Yes. Once we confirm your order, the tickets are yours.
Is Will Call an option?
It depends on the venue and the market you are in. Please contact us if you are
trying to arrange this as a pickup option and we will do our best to accommodate
you.
Is it possible that prices may fluctuate after I have purchased my tickets?
As a general rule, prices always fluctuate but usually remain at consistent levels
unless there are external circumstances that cause greater changes.
Is it possible for me to purchase tickets that aren't listed on your website?
Our web inventory is very accurate but occasionally it is not completely up to date.
Please feel free to call or e-mail us anytime for specific tickets
that you do not see listed on our site. We will then find you the best ticket
price available.